Delete Your Account and Data

You can delete your TrackYourShelves account yourself, at any time, from inside the app or the website. You do not need to contact us, open a support ticket, or wait for someone to action it. This page explains how, what gets deleted, and the narrow set of records we are legally required to keep.

How to delete your account

In the mobile app

1. Open TrackYourShelves and sign in.
2. Go to the Settings tab.
3. Scroll to Delete account.
4. Confirm. You can optionally download a copy of your data first.

On the web

1. Sign in at trackyourshelves.com.
2. Go to Account › Close account.
3. Choose whether to delete after the grace period or immediately, then confirm.

If you can’t sign in

Email privacy@trackyourshelves.com from the address on the account and we will verify it and delete it for you.

You have 30 days to change your mind

By default your account is scheduled for deletion 30 days out. During that window you can sign back in and choose Cancel deletion to stop it — nothing has been destroyed yet.

If you choose Delete immediately, the grace period is skipped and the deletion runs right away. There is no undo for that option.

Download your data first

Before deleting, you can export everything you own as a single JSON file from the same screen — inventory, homes, tasks, documents, orders, and any health or medical notes you kept. We recommend doing this first, because after deletion we cannot recover it for you.

What gets deleted

Deleting your account removes your personal data and the contents of your workspace, including:

• Your profile, name, email address, password, and login sessions
• Your homes, rooms, inventory items, and item photos
• Tasks, maintenance records, shopping lists, wish lists, and ideas
• Warranties, expirations, and any receipt photos you attached to them
• Health and medical notes you recorded, including anything you marked private
• Uploaded files and images stored on your behalf
• Push notification tokens and device registrations
• Your customer record with our payment processor

If you own a workspace (for example a business account with employees), deleting it also deletes the accounts and data of the sub-accounts inside it. Those users are not migrated anywhere. If that is not what you want, transfer ownership or remove them first.

What we have to keep, and why

A small set of financial and security records cannot be deleted on request, because we are legally required to retain them. Where that applies we de-identify the record rather than keep it intact: your name, email address, and other identifying details are stripped, and what remains is a bare figure — document type, document number, amount, tax, currency, and date.

• Tax and financial records (invoices, payments, credit notes, point-of-sale transactions) — 7 years
• Employment and payroll records — 4 years
• Georgia sales-tax records — 4 years
• Fraud and security logs — 24 months

These clocks run from the end of the relevant filing year, not from the date of the transaction, which is how the underlying tax rules define the period. Once a window expires the record is purged automatically.

Records under an active legal hold — for example a tax filing period that is being examined — are retained until the hold is lifted.

Backups

Deleted data may persist in encrypted database backups for a short period after deletion before those backups age out on their normal rotation. It is not accessible in the product and is not restored to your account.

Questions

Contact privacy@trackyourshelves.com. See also our Privacy Policy.