Text messages

TrackYourShelves L.L.C. sends text messages from one toll-free number to people trying a demo of TrackYourShelves, so they can see the texts our booking software sends before they use it. This page shows how a person agrees to those texts, every kind of text they can get, and how to stop them.

Every text from the number starts with "TrackYourShelves demo". The texts are tests. They are never marketing, and payment links in them take test payments only. The number sends nothing until the phone carriers approve it.

How a person agrees

Nothing is texted to a phone until the person replies YES. There are two ways to get to that YES.

1. On a demo's booking page

Beside the mobile number field there is a box. It is never ticked for you, and booking works the same without it. It reads:

Ticking it sends the one text shown below. Nothing else goes to the phone until a YES.

2. When someone asks in person or on a call

Before pressing Ask to text or Send test text, the person using the demo asks:

"Can TrackYourShelves send test texts from this demo to your phone? You'll get one text asking you to reply YES, and nothing else unless you do."

Ask to text or Send test text is pressed only after they say yes. To a phone that has not said YES, it sends the one text shown below.

The one text sent before a YES

TrackYourShelves demo: reply YES to get test texts from the Example Plumbing demo. Msg frequency varies. Msg & data rates may apply. Reply STOP to stop or HELP for help.

Replying YES

A reply of YES starts that demo's test texts to the phone, and we answer once:

TrackYourShelves demo: thanks, you'll now get test texts from the Example Plumbing demo. Msg frequency varies. Msg & data rates may apply. Reply STOP to stop or HELP for help.

Any other reply from a phone that has not said YES is not kept and gets no answer, except STOP, START and HELP (below).

What comes after

Message frequency varies: a text when a booking is made or changed, a reminder before it, and notices about deposits, balances and waivers. Msg and data rates may apply. For example, from a made-up business called Example Plumbing:

TrackYourShelves demo. Example Plumbing: you're booked for Drain cleaning on Tue, Nov 17, 9:00 AM. Change or cancel: https://beta.trackyourshelves.com/book/manage/EXAMPLE Reply STOP to stop.

TrackYourShelves demo. Example Plumbing: a reminder of your Drain cleaning on Tue, Nov 17, 9:00 AM. Change or cancel: https://beta.trackyourshelves.com/book/manage/EXAMPLE Reply STOP to stop.

TrackYourShelves demo. Example Plumbing: the balance for your Drain cleaning on Tue, Nov 17, 9:00 AM is due. Pay here: https://beta.trackyourshelves.com/book/manage/EXAMPLE Reply STOP to stop.

And a test text the person using the demo sends from the demo's Texts screen:

TrackYourShelves demo: a test text from the Example Plumbing demo. Reply and it shows in the demo's Texts. Reply STOP to stop.

Limits

• A demo texts at most 3 phones.
• A demo can send the text asking for a YES at most 5 times in 24 hours.
• A phone gets that text at most once in 7 days, whichever demo asks.
• A phone that has texted STOP is never asked again unless it texts START.
• A demo sends at most 5 texts in any 10 minutes.

Stopping and help

Reply STOP at any time. It stops texts from every demo on the number. Reply START to lift a STOP; the phone gets demo texts again only after a new YES. Reply HELP and the answer is:

TrackYourShelves demo: for help email support@trackyourshelves.com or visit https://www.trackyourshelves.com/support. Reply STOP to stop.

Or write to support@trackyourshelves.com.

Your phone number

No mobile information will be sold or shared with third parties for promotional or marketing purposes. Telnyx delivers the texts and gets the phone number, the words of each text and any photo sent in it, and when it was sent. It stores them in the United States. Telnyx also keeps the phone numbers and the record of each text for its own purposes, such as blocking spam, under its own privacy policy.

Who we are

TrackYourShelves L.L.C., 8735 Dunwoody Place, Ste N, Atlanta, GA 30350, USA. nick@trackyourshelves.com

See also our Terms of Service, Privacy Policy and Sub-processors.